Return & Refund Policy

We want you to order with confidence. This policy is the same for every order within the State of Kuwait.

01Return and exchange window

You can ask to return or exchange a product within 14 days of receiving it.

02Conditions

• The product must be in its original condition, as you received it.
• It must come back with all its accessories and box contents.
• Include the order number or proof of purchase from our site.

We may decline a product that is not in its original condition.

Natural and personal-care products

Natural products — such as the natural Chinese soap — cannot be returned or exchanged once opened, because they are natural products for personal use. They can be returned within 14 days only if still sealed in their original packaging and unopened.

03How to request a return

1. Message us on WhatsApp at +965 6065 6006 within the 14 days.
2. Send the order number, the product, and the reason for the return or exchange.
3. We arrange how the product is collected.
4. Once we receive and check the product, we confirm the return.

04Refunds

When a return is accepted, the amount is refunded to the original payment method used for the order. The time it takes to appear in your account depends on your bank or payment provider.

05Damaged or incorrect items

If a product arrives damaged or different from what you ordered, contact us within the return window with photos of the product and packaging, and we will exchange or refund it.

06Warranty

Warranty differs by product:

• APEX 160 PRO: full one-year warranty.
• 3-in-1 Ice Maker: one-month warranty.
• The Pressure Pod: one-month warranty.
• All other products (OUTZAC, natural Chinese soap): no warranty.

Each product page also shows its warranty. To make a warranty claim, message us on WhatsApp with your order number.

This policy does not affect your consumer rights under the laws in force in the State of Kuwait.